FAQs

 

What will be done to make this event safe?

It is our mission to provide the safest environment possible so you can kick back, relax and enjoy yourself. To protect you and our staff, we ask that consideration is given to your fellow attendees. The event is held in the open-air in a covid safe manner, with guests seated socially distanced from other groups. The outdoor site is large enough to accommodate social distancing throughout, so please be mindful of other attendees whilst walking around or queuing. We advise guests to consider taking a lateral flow test within 48 hours of the gates opening and check in with the NHS COVID-19 app upon arrival.
 

Can I bring my own food & drink?

This varies from venue to venue so please make sure you check the specific venue page for your event. The vast majority of our venues are happy for you to bring your own food however some venues do have their own policies regarding alcohol and soft drinks. Food, snacks, soft drinks and a fully stocked bar will be on sale at some events and we recommend bringing cash as not all vendors will take card payments. 

No glass or BBQs are allowed on site.

 

Do I need a paper ticket?

All of our ticketing is done electronically so you will not be sent a physical ticket. You can print out your e-tickets if you like but we advise saving the paper and loading the tickets on your phone or tablet to be scanned at the ticket tent on entrance.

 

Can I buy a ticket on the door?

Tickets must be purchased in advance online only. Our events sell out quickly so book your tickets while you still can.

 

What happens if it rains?

All of our events are outdoor and will go ahead in the event of rain. Please check the forecast on the day of the screening and come prepared for the conditions. If it does rain we just need to call upon the Great British spirit, dress accordingly, and live for the moment!

 

Are children allowed to attend?

Guests of any age can attend but those under 16 must be accompanied by adult over the over the age of 18. The film certification always applies so please also make sure the film is suitable and of the correct certification. We reserve the rights to refuse entry to anyone under 16 who is unaccompanied or anyone who is under the certification age.

 

Do young children have to have a ticket?

Children under 2 can come in for free.

 

When can I arrive?

Most of our venues open around 1 hour 30 mins before the film starts. We recommend you arrive as early as possible to soak up the atmosphere and reserve your spot.

 

What time does the film start?

Our LED screenings will start at the exact time advertisied on your chosen screening. Film start times for projected image screenings vary throughout the season depending on when the sun sets and can differ on the night by up to 30 minutes depending on the conditions. The film will usualy start around 30 minutes after sunset and never before the published time listed on our website under the film.

 

Is seating provided?

Unless you have purchased a VIP ticket, you will need to bring your own blanket or camping chair to sit on. A VIP ticket includes a luxury deckchair in a prime position.

 

Can I bring my dog?

Only service dogs are allowed at the screenings. No other dogs are allowed at any of our events. We apologise for any inconvenience.

 

Is on-site parking available?

We will always try to select venues that are either centrally located or have parking. Please read the event pages for venue specific information.

 

Can I smoke?

Smoking is not allowed within the seating areas for the comfort of our guests. This includes e-cigs and vapes. We usually designate a smoking area away from the audience area but some locations do stipulate no smoking on any part of the grounds. Please be considerate of others and abide by this rule.

 

Will there be toilets at the screenings?

Yes, all of our events have toilet facilities, including accessible facilities.

 

What can you do to make this event safe?

We’re all in this together so please show consideration to your fellow attendees and we encourage you to follow these guidelines:

 

  • Take a Lateral Flow test within 48 hours of the gates opening for your chosen event
  • Observe social distancing throughout the event
  • Make use of the hand sanitiser stations provided 
  • Wear masks when entering and walking around the event site
  • Return to your seat as swiftly as possible after collecting food or drink

 

Most importantly - If you are displaying symptoms of Covid-19, or anyone in your household is, or if you have been in close contact with anyone displaying symptoms, please do not attend. Please email [email protected] to arrange a ticket exchange.

 

Can I get a refund?

Tickets are non-refundable. However, if an event is postponed and rescheduled and you inform us within 14 days that you are unable to make the rescheduled date, you will be refunded in full.

Not able to attend because you have Covid-19 symptoms? Please contact us on [email protected] to arrange a ticket exchange.

 

 

 

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